Nationwide had confirmed that a “small number” of debit card payments were incorrectly declined online and in stores. Customers of the construction company had complained this afternoon
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Customers across the country were furious this afternoon after their debit card payments were declined in stores and online.
Some users said their bank account balance was not updated, while others said they couldn’t use an ATM.
The DownDetector outage tracker showed that the technical problem started around 1pm today. According to its breakdown, most complaints (43%) concerned online banking.
Some 32% of people had difficulty transferring funds, while 25% complained about mobile banking.
In a tweet to Nationwide earlier today, a customer said: “Are there issues with account balances? I made a purchase but the money is still in my account and not was not taken.”
Another said: “I’m trying to make a withdrawal from my Sky betting account to my Nationwide account, it’s not going through.
“It’s declined on your end, were there any issues blocking this, I just used my card to make a deposit.”
A third tweeted: “Are you having trouble with online banking? My account balance is higher than it should be and I can’t make payments online. No message on app.”
A fourth complained: “I have to do some shopping but I can’t because my card is declining every month, there is something new.”
Are you having any issues with Nationwide today? Let us know: [email protected]
A Nationwide spokesperson told the Mirror the issue was resolved around 6pm tonight.
They said: “Earlier today there was an issue with card payments with delays in updating account balances online and some members traveling overseas were being declined when they used ATMs.
“However, this issue has now been resolved and all transactions are being processed as normal, however it may take a little longer than usual for the pending transaction to appear in the internet banking or banking app.
“We apologize for the inconvenience caused to our members. No other services were impacted.”
This is not the first time that the building society has been affected by technical problems.
Customers saw payments to their accounts delayed on New Year’s Eve – just days after a separate outage in the run-up to Christmas.
Are you entitled to reimbursement for bank glitches?
If your banking services have gone down, you are not automatically entitled to compensation – rather it depends on the severity of the breakdown that affected you.
For example, if it caused you to miss a bill or some kind of payment.
It also depends on how long the service interruption lasted and how quickly the bank worked to resolve it.
Nationwide has a dedicated page on its website to help you file a complaint.
If you plan to file a complaint, you need to gather evidence about how the service issues affected you and for how long.
If you are desperate to access your money but your online services are down, you should be able to visit your local bank branch to withdraw your funds as usual.
If you don’t have a local bank branch nearby or can’t get to one, try calling your bank or contacting them on social media to ask what to do.