Can’t receive a credit or debit card? ICICI Bank launches 24/7 OTP self-service delivery


The iBox function is particularly useful for account holders who are not available at home to receive their package during working hours.

For working couples or those left alone, sometimes receiving deliverables like a debit card, credit card or bank checkbook becomes difficult. You may even have to go to the bank branch to pick up the same during bank opening hours. But, what if you don’t want to visit during working hours, instead visit the branch at your convenience? Here is good news for you. ICICI Bank recently announced the launch of a self-service delivery service called “iBox” for its account holders.

This feature of the iBox will be particularly useful for account holders who are not available at home to receive their package during working hours. Anyone who stays or has their office near a bank branch can pick up the debit card, credit card, checkbook, and returned checks from iBox at any time of the day.

It is equipped with an OTP-based authentication system for enhanced security and can be accessed by customers using their registered mobile phone number 24X7, every day, including holidays.

The Bank has introduced the facility in more than 50 branches in 17 cities across the country. The “iBox” terminals have been posted outside the premises of the Bank’s branches, accessible after official hours.

One can access ‘iBox’ at any time of the day according to their convenience, including Sundays and holidays. The deliverable remains in the ‘iBox’ for seven days during which the customer can withdraw at any time of the day. The Bank has equipped the delivery facility with a robust security mechanism, which includes features such as OTP-based authentication and live monitoring of the status of dispatched deliverables. This ensures that documents remain secure until the moment they are collected by their designated recipients.

ICICI Bank iBox – How to use

  • The fully automated process informs the account holder of the current status of their package via SMS every step of the way, from dispatch to delivery.
  • Once the package arrives in the ‘iBox’ terminal, an SMS notification is sent to the account holder, which includes the GPS location of the ‘iBox’, an OTP and a QR code.
  • The account holder must then go to the “iBox”, enter their registered cell phone number and submit the OTP or show the QR code to open the box and access the package.

The branches that currently house the iBox terminals are located near major business centers in major Indian cities including Delhi NCR, Mumbai, Chennai, Kolkata, Bengaluru, Hyderabad, Pune, Navi Mumbai, Surat, Jaipur, Indore, Bhopal, Lucknow, Nagpur, Amritsar, Ludhiana and Panchkula.

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