Truist says it fixed a problem many new debit card users face – WSOC TV

CHARLOTTE — Truist Bank said it fixed an issue many new debit card users had on Monday.

Several people took to social media to complain about the issues they were having with their accounts. The issues arose after many got new debit cards when transitioning from SunTrust to Truist accounts.

A post on the Truist website on Monday said the bank was experiencing higher than normal call volume and was working to resolve the issue quickly.

[ ALSO READ: Truist adds more Charlotte-area branches to list of looming closures ]

They also included information on how to activate debit cards, noting that customers could experience a delay of up to a few hours before they are ready to use.

The Charlotte-based bank said the following in a statement to Channel 9:

“As part of our transition to Truist, some customers experienced delays using their new Truist debit cards after activating it. Our teams worked diligently and the delay was resolved yesterday. We apologize. for any inconvenience this may have caused these customers and appreciate their patience as they transitioned from SunTrust to Truist products.

Truist Bank announced in January that it was reducing its overdraft fees.

The bank plans to roll out a new checking account this summer that will have a $100 buffer for customers who spend more than they have in their accounts. It will also create a line of credit for those who need to go deeper into negative territory. There will be no individual overdraft fees charged to the account.

The bank also plans to create a second bank account product aimed primarily at unbanked or low-income people that will not allow customers to overdraw their accounts.

(WATCH BELOW: Truist adds more Charlotte-area branches to list of impending closures)

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